Complaint Policy

At Toheed Wood, we are committed to providing high-quality products and excellent customer service. If you have any concerns or issues regarding your order, we encourage you to reach out to us. Here’s how our complaint process works:

1. Submitting a Complaint:

If you have a complaint about your order, please contact us at toheed.wood@gmail.com. Include your order number and a detailed description of the issue.
2. Response Time:

We strive to respond to all complaints within 48 hours of receipt. Our customer service team will review your complaint and work to resolve the issue promptly.
3. Resolution:

Depending on the nature of the complaint, we may offer a replacement, refund, or other solutions to ensure your satisfaction.
If necessary, we may request additional information or evidence (such as photos) to help us address your concern.
4. Follow-Up:

After resolving your complaint, we may follow up to ensure you are satisfied with the outcome and to gather feedback on our service.
Your feedback is important to us, and we appreciate the opportunity to address any issues you may encounter. Thank you for choosing Toheed Wood!