Return Policy

At Toheed Wood, we strive to ensure customer satisfaction. If you're not happy with your purchase, we offer a simple 7-day return policy.Please read the details below:

1. Eligibility for Returns:

Items must be returned within 7 days of receiving your order.
Products should be in their original condition, unused, and in their original packaging with all tags intact.
Custom or personalized items cannot be returned unless they are defective or damaged upon arrival.
2. Return Process:

To start a return, please email us at toheed.wood@gmail.com with your order details and reason for the return.
Once approved, we will provide return instructions. Please note, return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
3. Refunds:

After we receive and inspect your returned item, we will notify you of the refund approval.
Approved refunds will be processed within 7 business days to your original payment method.
If you have any questions, feel free to reach out to us at twcollection21@gmail.com.